Since coffee is perishable and roasted fresh, we're unable to accept returns on coffee. That being said, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at hello@crockettcoffee.com within one week of receiving your order.
For non-coffee related items like mugs and merch, we'll gladly accept returns or exchanges on defective or unused items. If something is faulty, we want to make it right. Please be sure all non-coffee related items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at any Crockett Coffee locations.
Email your order number, name, reason for return, and the item and quantity you wish to return to hello@crockettcoffee.com. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
